Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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September 18th, 2024
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Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
- Franchise Update Media
- 878 Reads 1 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
- John DiJulius
- 1,622 Reads 4 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results
- Kevin Behan
- 1,452 Reads 2 Shares
Franchise also upgrades POS system to increase operating efficiency
- Kevin Behan
- 1,652 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results
- John Tschohl
- 1,590 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
- Colleen McMillar
- 1,531 Reads 6 Shares
Increased role of AI in franchise operations takes center stage at this year's conference
- Franchise Update Media
- 1,649 Reads 4 Shares
Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
- Kevin Behan
- 1,628 Reads 10 Shares
Retaining customers is an essential part of a business' success now and in the future
- Kevin Behan
- 1,588 Reads 4 Shares
Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
- Kerry Pipes
- 1,544 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
- John Tschohl
- 1,583 Reads 5 Shares